Airlines owe passengers vouchers—but not refunds—for cancelled flights, watchdog says
|Toronto Star 26 Mar 2020 at 12:13|
GATINEAU, Que. - The Canadian Transportation Agency says airlines are not required to refund passengers for flights cancelled due to the COVID-19 pandemic or other reasons outside an airline’s control.
Over the past month, airlines have cancelled routes and slashed capacity amid plunging travel demand triggered by the novel coronavirus, leaving thousands of Canadians stranded abroad and thousands more without a flight.
Passenger rights advocate Gabor Lukacs says several decisions by the transportation agency itself appear to contravene its recent statement, with at least three rulings in the past seven years affirming air travellers’ right to a refund regardless of whether a flight cancellation is beyond the airline’s control.