New automated kiosks to speed up processing times at YYC: Airport

New automated kiosks to speed up processing times at YYC: Airport
Travellers arriving at the Calgary International Airport from U.S. and international destinations should see improved processing times due to new inspection kiosks expected to be operational next week.

The 80 new Primary Inspection Kiosks, set to launch May 22, are part of a new program being rolled out by the Canadian Border Services Agency. Calgary is the 10th airport in the country to receive the new kiosks, which are expected to reduce processing and wait times by up to 50 per cent.

The new kiosks replace the previous automated border clearance kiosks that were installed at YYC when . While those kiosks allowed Canadian citizens, permanent residents, and U.S. citizens to make their declarations digitally, the new system will extend that capability to virtually all travellers (except those without machine readable travel documents and unaccompanied minors).

The new system also eliminates the use of the paper declaration cards that arriving passengers previously had to fill out while still on the plane. Now travellers will simply have to scan their travel documents in a kiosk, answer a few questions and have their photo taken by the machine to verify their identity and make an on-screen declaration. Travellers can also download the corresponding eDeclaration App to answer the questions in advance and save time at the kiosks.

Spokesperson Mylene Estrada-del Rosario said in an email that the CBSA began rolling out the Primary Inspection Kiosk system in March 2017, and added that the kiosks installed at YYC with the opening of the new terminal in 2016 were the newest technology available at the time.

“Technology is always changing, and the CBSA is committed to advancing new border technologies that improve efficiencies and are in line with the priorities of Canadians,” she said.

While the CBSA pays for the development and planning of the new system, the Calgary Airport Authority is responsible for the procurement, installation, monitoring and maintenance of the kiosks. Airport authority spokesperson Reid Fiest declined to disclose the cost of the kiosks.

“We do not anticipate the implementation of (the kiosks) to increase fees or costs to airlines or guests,” Fiest said.
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