TTC union says Presto card system malfunctions daily as Metropasses being phased out

TTC union says Presto card system malfunctions daily as Metropasses being phased out
The union representing TTC workers is asking provincial officials to put maintenance and repair work of the Presto system back in its members hands.


The union representing workers at the Toronto Transit Commission (TTC) says the province’s Presto fare card system, which will replace Metropasses in the new year, is unreliable and breaks down almost daily.

In a letter addressed to Premier Doug Ford, the Amalgamated Transit Union Local 113 said Presto outages occur “at all times of day,” and its own workers are not allowed to touch the system to fix it, as the job is conducted by Presto technicians.

“The TTC has a large corps of highly trained, qualified and conscientious staff capable of keeping the fare system running efficiently,” the union wrote.

“The provincial government should restore maintenance and repair of Presto machines to the TTC, allowing ATU Local 113 members to do this work.”

The union said Metrolinx, the provincial transit agency which operates Presto, sends private contractors to complete repairs of faulty Presto readers on streetcars and buses.

“TTC mechanics reported it took days and sometimes weeks for Metrolinx to send private contractors to repair Presto readers on streetcars and buses — repair work that ATU mechanics could have done but were not permitted to do,” the union said in a media release.

VIDEO: Transit riders are now able to hop on and hop off because of TTC’s two-hour transfer option

The letter cited first-hand accounts from bus drivers and fare collectors about the delays it takes to get the Presto system up and running.

“A TTC operator of 10 years writes that ‘it regularly takes from five to 60 minutes for a Presto reader to turn on and go live after I turn on the bus,’” the letter reads.

“A collector at Wilson Station reported having to spend the day letting people through the gates because their Presto card failed,” the union stated.

The letter also referenced a private memo from TTC Deputy Chief Executive Officer Kirsten Watson that was sent to the TTC Board in October, stating: “The machines are performing at levels that are not sustainable over the long term given the impact on customers, revenue and reputation.”

The union concludes its letter by saying the province should end the privatization and contracting out of the TTC.

“The provincial government, the TTC and Metrolinx should take steps to ensure public transit remains in public hands, including the TTC subway system,” the letter said.
News Topics :
Similar Articles :
Top Stories
The union representing TTC workers is warning that the Presto fare card system is still plagued by reliability issues and isn’t capable of handling the influx of users expected when...
TORONTO – The union representing transit workers in Canada’s most populous city is calling for the province to step in and fix what it describes as a faulty system intended...
Top Stories
TORONTO — As the transit agency in Canada’s most populous city prepares to do away with its decades old payment system, Toronto’s mayor and the union representing transit workers are asking...
Top Stories
A key effort to modernize Toronto’s transit system has suffered another setback, with the TTC now saying it doesn’t expect to complete the conversion to the Presto fare card system...
Top Stories
Malfunctioning Presto devices resulted in 1.4 million free rides on the TTC over two years, according to estimates from the transit agency. Numbers obtained through a freedom of information request,...