One unlikely victim of the cornavirus pandemic: Robocalls

One unlikely victim of the cornavirus pandemic: Robocalls
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Have you been missing something amid the novel coronavirus lockdowns and stay-at-home orders? No, not human contact. Not even toilet paper.


Industry experts say robocalls are way down – scam calls as well as nagging from your credit-card company to pay your bill. The coronavirus pandemic has inflicted millions of job losses, and scammers have not been immune.

YouMail, which offers a robocall-blocking service, says 2.9 billion robocalls were placed in April in the U.S., down from 4.1 billion in March and 4.8 billion in February. That’s a daily average of 97 million calls in April, down from 132 million in March and 166 million in April.

The main reason: many global call centres have closed or are operating with fewer workers, said YouMail CEO Alex Quilici. While it may be odd to think of scams being run out of call centres rather than a dark, creepy basement or a garage, that’s often the case, particularly in countries such as India and the Philippines, experts said.

Do you still need to practise social distancing when wearing a face mask?

Do you still need to practise social distancing when wearing a face mask?

After a lockdown order went into effect in India in late March, “we saw the volume of calls basically half the next day,” Quilici said.

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That means scammers will probably be back in force once the call centres come back online. Stepped-upenforcement from industry groups and the U.S. government could nibble around the edges of those call volumes when the scammers are back, however. In recent months, federal agencies have focused on going after the small telecom providers that were allowing calls from COVID-19 scammers, citing the urgency of the pandemic.

And free blocking tools that were already in place on many people’s phones help consumers dodge unwanted calls, so it’s not clear how many have noticed the lower numbers of scam and telemarketing calls in the past couple months.

“What we do hear from consumers is call blocking tools are effective in reducing a significant number of robocalls but some unwanted calls are going to slip through,” said Maureen Mahoney, a policy analyst with Consumer Reports.

Complaints about unwanted calls to the Federal Trade Commission have been steadily trending down since late 2018, and dropped by more than half in March from the year before, to 240,000. The Federal Communications Commission gets many fewer complaints overall but says those also fell 50% in March, to 10,000, and 60% in April, to 7,500.
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