Led by LA-based March Capital, Astound raises $15.5 million for employee help desk automation services
|TechCrunch 23 Apr 2019 at 10:55|
Previous investors Vertex Ventures, Pelion Venture Partners, Moment Ventures, and the Slack Fund also participated in the funding, which brings Astound’s total capital raised to $27 million.
The company’s software integrates with ServiceNow, BMC, Jira, Cherwell, and Workday, among others.
For co-founder and chief product officer Dan Turchin, the company is the culmination of decades of work spent developing tools for human resources and employee services. It’s the seventh company that Turchin has been involved in around applying technology to help employees, he says. Most recently Turchin worked at ServiceNow, which he left in 2014 to launch Astound.
Astound said it would use the financing to increase its product development and sales and marketing efforts, according to a statement.
Taking information from structured and unstructured data sources across different information silos within a business and offering it up to employees via automated messages (it’s a chatbot) frees human resources and helpdesk staff to engage at a higher level with employees, companies like Astound say.
Automation is certainly coming to businesses, whether employees like it or not. A study from McKinsey indicates that 70 percent of companies will bring in at least one automation technology by 2030. And those technologies could contribute up to $120 billion in increased economic value, according to the McKinsey study cited by Astound.