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COVID-19: If you live outside Toronto, getting an LCBO delivery to your door is a challenge

COVID-19: If you live outside Toronto, getting an LCBO delivery to your door is a challenge
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The LCBO has halted home delivery of wine, spirits and beer outside Toronto after its courier service, Canada Post, suspended deliveries that required proof of age at the doorstep during the coronavirus crisis.

While LCBO says that eCommerce or online ordering is still available to customers, it cannot guarantee delivery times through Canada Post and customers must go to the nearest Canada Post depot to prove their age and pick up their order.

Some shipments — such as alcohol — require the recipient to prove their age through photo identification before the delivery person can give them the package.

But Canada Post has suspended package deliveries that require proof of age to protect its workers from the spread of the novel coronavirus.

On March 15, Canada Post said it would “no longer be requesting signatures for any deliveries to the door,” which would eliminate the exchange of pens and close contact between the receiver and the delivery person.

“Where it’s not possible to safe drop, our delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity.”

Delivery is still available through Foodora for Toronto residents, who added the LCBO to their on-demand delivery service last fall.

“At this time, Foodora and Canada Post are our only delivery partners,” the LCBO said in an email to the Post. “While we respect the decision by Canada Post to suspend home delivery of packages requiring proof of age, any inconvenience for our e-Commerce shoppers is regrettable.”

Because Ffoodora only delivers in Toronto, those who live outside the city have to rely on Canada Post, which will now send orders straight to the nearest post office for pickup because alcohol is an item that requires proof of the recipient’s age.

In Toronto, foodora riders are required to follow the same protocol as Canada Post to confirm the age of the customer who ordered the alcohol.

“All foodora riders that are delivering from the LCBO in Toronto are Smart Serve-certified to responsibly deliver alcohol to customers ages 19 and over,” the company said in a September media release .

“They will strictly follow the LCBO’s responsible service mandate, where alcohol sales are prevented to minors, intoxicated adults, and those who appear to be purchasing alcohol for either of those individuals.”

Foodora is one of the many food delivery services that have offered a contactless option through the app. Its drivers are required to practise social distancing and still abide by the LCBO’s policies.

“For all alcohol deliveries, including those from the LCBO, Wine Rack, breweries and others, customers must still display valid ID to the rider, verifying their name and age; however, the rider is instructed not to handle the ID and avoid direct contact with the customer,” Foodora told the Post in a statement.

The signature requirement has been modified — riders will confirm the delivery was received in good condition verbally with the customer. Additionally, while they advertise “contactless” delivery on all food orders, the same cannot be done with alcohol. If the customer is unable to produce ID or come to the door, the product must be returned.

In terms of a customer being under quarantine or self-isolating, “they can show their ID through a window, provided the ID is displayed clearly.”

“Ultimately, the rider is mandated to follow their Smart Serve training to determine whether it’s safe to proceed with the delivery or return the order to the shop,” the statement reads.

The LCBO was considered an essential business by the provincial government in its announcement on March 23 that all non-essential businesses must shut their doors in order to contain the spread of COVID-19 and reduce large crowds. LCBO business hours were reduced to 11 a.m. to 6 p.m., Tuesday to Saturday.

“This additional measure follows previous action taken to-date, including increased cleaning and sanitization, implementing measures in-store that promote social distancing and introducing new HR policies in support of LCBO customer service and warehouse staff,” the company said in a media release .

Our most powerful weapon is that we know what it is and we can learn from people who have already suffered through it

Looking back at how politicians reacted, how the public felt and what was normal just a week ago makes the change even more abrupt

We may dodge a big bullet here. ... But we may well end up in a situation where we have to make some very tough ethical decisions
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