Why do my apps keep closing? How to troubleshoot - Business Insider
|Business Insider 13 Oct 2021 at 23:18|
Like any computer, your mobile device is susceptible to occasional software glitches, and that can result in apps on your phone or tablet crashing or closing unexpectedly. While there s no single way to fix that problem, there are a handful of potential solutions you can try.
If an app crashes, restarting it will often solve your problem. But if you have an app that repeatedly crashes or closes without warning, restarting the app isn t going to solve the problem because it s likely to crash again. But don t worry; there s a good chance you can solve your problem with the troubleshooting steps below.
Keep in mind, though, there s always a possibility that you installed a buggy app that won t behave on your mobile device — at least not until it s updated by the developer.
If you notice that a particular app crashes often, you should check to see if you are running the latest version. Often, older versions of an app aren t fully compatible with your phone or tablet s latest operating system, or might suffer from glitches that have been eliminated in the latest release.
On iOS, start the App Store and tap your account icon at the top-right corner. Then scroll down and see if the app in question is awaiting an update. If so, tap Update and wait for the update to complete.
See if there s an update available for an app that crashes often.
If you have an Android device, start the Play Store and tap the account icon at the top right. Then tap Manage apps & devices, and tap Updates available. If you see the app, tap Update.
If the app is up to date but continues to misbehave, there might be some corrupt data in the app s cache . If you are using an Android phone or tablet, you can clear the cache with a few taps (but keep in mind that you will lose any data the app was storing on the device and you ll need to log in again as if you ve never run the app before). The steps may vary a bit depending upon which version of Android you are running, but here s the general procedure: